Cancellation and Refund Policy

Effective for: IT Services, Software Support & Digital Solutions

At Preerexa.in, we aim to provide reliable and high-quality IT services, software support, and digital solutions. Since our products/services are digitally delivered and often activated instantly, our cancellation and refund process follows clear guidelines.

🔁 Cancellation Policy

Orders for digital products, software licenses, activation keys, and downloadable items cannot be cancelled once delivered.
Service-based orders (IT support, installation, integration, troubleshooting) can be cancelled before the service session begins.
Once remote assistance or technical work has started, the order becomes non-cancellable.

💸 Refund Policy

Refunds are provided only under the following conditions:

✔ Refund is eligible when:

The product/service purchased is not delivered within the committed time.
The software key delivered is not working, and our support team is unable to provide a working replacement.
You were charged incorrectly due to a technical issue.
A service was paid for but not started yet.

❌ Refund is NOT eligible when:

The digital product/license key has already been delivered.
The activation key has been used, redeemed, or installed.
You changed your mind after purchase.
The issue is due to your system, hardware failure, internet issue, or misuse.
You provide incorrect system details or compatibility information.
Remote activation or support service has already been completed.

⏳ Refund Timeline

Approved refunds are processed within 3–7 working days.
Refunds are issued only to the original payment method used for the order.

📩 For Refund Requests

Please contact us with your order details:

Email: preerexaopc15@gmail.com
Phone/WhatsApp: 9983714882
Website: Preerexa.in